Delivery & Returns
Our Delivery Promise
All orders are normally despatched to the delivery address that you supply within 10 days of receipt. If an item is temporarily unavailable for any reason or has a longer lead time, then you will be notified of the revised despatch date and given the opportunity to cancel your order. The Africa House use Royal Mail first class postage up to 2KG in weight. We would prefer customers to use Royal Mail Recorded Delivery so that orders can be traced.
For Christmas shopping, we urge all customers within the UK to use either Recorded Delivery or Special Delivery services to guarantee safe delivery. These option sare both available in the shopping basket postage selection options.
If you opt to use Royal Mail First Class mail we cannot be held responsible for the safe receipt of your order. In the UK any orders in excess of 2kg's will be sent by Parcelforce 48 hour service unless you specifically request an alternative means of delivery. Your credit card will be debited prior to despatch of your order.
* Parcelforce delivers parcels to UK mainland addresses up to 2 working days from dispatch. For Northern Ireland and all other UK Isle addresses 3/4 working days.
Delivery to countries other than the UK is available. Rates are stated in drop-down menus available in the shopping basket section of the check out process.
FREE ROYAL MAIL FIRST CLASS UK DELIVERY ON ALL ORDERS OVER £50
Delivery costs vary depending on the weight and destination of your order.
Delivery Costs: United Kingdom
|First Class Post||+ £0.00|
|Parcelforce UK Mainland 2 Day Delivery||+ £6.50|
|Parcelforce UK Offshore Isle Service||+ £8.00|
|Confirmed Delivery||+ £0.75|
|Royal Mail Guaranteed Delivery||+ £4.00|
First Class Post:
Delivery by Royal Mail First Class post.
Parcelforce UK Mainland 2 Day Delivery:
Delivery by Parcelforce to all UK mainland addresses. Maximum 2 day delivery from the COLLECTION date is guaranteed subject to there being someone at the address to sign for the package. Orders requiring this service must be received by 6.00pm on the evening prior to the despatch day. Online tracking is available
Parcelforce UK Offshore Isle Service:
Delivery by Parcelforce to UK Offshore Isle addresses. Delivery usually takes 2/3 working days. Online tracking is available.
Royal Mail Recorded Delivery service. This provides signed proof of delivery but no online tracking status.
Royal Mail Guaranteed Delivery:
This service provides a guaranteed next day delivery to 99% of the UK. Delivery is guaranteed in these cases by 1.00pm the following day. Orders using this service must be received by 3.00pm on the day of despatch. Oniine tracking service showing the order status is provided for this service. For any order placed on a Sunday using Royal Mail Guaranteed Delivery, despatch will take place on Monday for delivery to you on Tuesday.
We accept the return of all items only if they are returned within 14 days and in their original packaging and condition. Under these circumstances we will issue a full refund for the price you paid for the item. You will be responsible for the cost of the postage to return the goods. Any return received by The Africa House Ltd after 14 days will not be refunded. This does not affect your statutory rights.
Refunds will only be given after the returned item has been received and inspected. It is recommended that you use registered post or recorded delivery when returning goods.