Privacy & Cookies
We are committed to protecting your privacy. We only use the information we collect about you to process your orders and keep you up to date of new products and special promotions. We do not sell, trade or rent your personal information to others. We follow strict security procedures in the storage and disclosure of information that you have given us. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.
Cookies
When you use this website we will collect basic information about the way you use the site during your visit. This information is used only for site navigation, systems administration and analytical purposes.
In certain situations we may use cookies in order to recognise you as a site user and to personalise your visit. A cookie is a small file sent to a web browser by a web server. We only use cookies for the purposes stated above and where necessary for the full operation of the website.
You can set your browser to reject cookies but if you do so you will be unable to use this site. Please click here for more information about how to enable cookies in your browser if they have been disabled.
The table below explains what cookies we use and why. This table was updated July 2012.
| Cookie | Name | Purpose | More Information |
| Live Support | PHPSESSID |
This cookie is set by our Live Support system when you choose to chat to us (by clicking on the 'Here to Help' banner in the right hand column of the website). It is used for functionality throughout the Live Support system. This is a session cookie and is deleted when the user closes their browser. This cookie is not removed when you turn off cookies via our cookie control tool, as doing so would cause the Live Support system to work incorrectly. |
|
| Live Support | webim_locale |
This cookie is set and used by our live support system when you choose to chat with us online. It expires 270 days from set / update. If you are not happy with this cookie being set, please do not use the Live Support system. If you have an enquiry, please contact us directly. |
|
| Live Support | WEBIM_UserID |
This cookie is set and used by our live support system when you choose to chat with us online. It is used to remember the name you enter when you initiate the chat with us. It expires 1 year from set / update. If you are not happy with this cookie being set, please do not use the Live Support system. If you have an enquiry, please contact us directly. |
|
| Live Support | WEBIM_Data |
This cookie is set and used by our live support system when you choose to change your username during a live chat. It expires 1 year from set / update. If you are not happy with this cookie being set, please do not use the Live Support system. If you have an enquiry, please contact us directly. |
|
| Google Analytics | __utma __utmb __utmc __utmz |
These cookies are used to collect information about how users find our site and navigate around it. The reports we generate from this information are used to help us to improve the site. | Click here for Google Privacy |
| Shopping Cart System | frontend | This is your session ID on the server and is used by our shopping cart. It expires 1 hour from set / update. | |
| Shopping Cart System | cart | The association with your shopping cart. | |
| Shopping Cart System | category_info | Stores the category info on the page, that allows to display pages more quickly. | |
| Shopping Cart System | currency | Your preferred currency | |
| Shopping Cart System | customer | An encrypted version of your customer id with the store. | |
| Shopping Cart System | customer_auth | An indicator if you are currently logged into the store. | |
| Shopping Cart System | customer _ info | An encrypted version of the customer group you belong to. | |
| Shopping Cart System | customer_segment_ids | Stores the Customer Segment ID | |
| Shopping Cart System | external_no_cache | This is a flag for the system, which indicates whether caching is disabled or not. It expires 1 hour from set / update. | |
| Shopping Cart System | guest-view | Allows guests to edit their orders. | |
| Shopping Cart System | last_category | The last category you visited. | |
| Shopping Cart System | last_product | The most recent product you have viewed. | |
| Shopping Cart System | newmessage | Indicates whether a new message has been received. | |
| Shopping Cart System | no_cache | Indicates whether it is allowed to use cache. | |
| Shopping Cart System | persistent_shopping_cart | A link to information about your cart and viewing history if you have asked the site. | |
| Shopping Cart System | recentlycompared | The items that you have recently compared. | |
| Shopping Cart System | stf | Information on products you have emailed to friends. | |
| Shopping Cart System | store | The store view or language you have selected. | |
| Shopping Cart System | viewed_product_ids | The products that you have recently viewed. |
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